We build outsourced teams in Australia and India to reduce your cost of operations through a process driven approach
Global standards using Global delivery model
Customer Service helpdesk
Reservations, Claims, Refunds
Helpdesk services
Chat & Email support
Lead generation
24 X7 X 365
Call Centre
Specialised Travel services
Financial credit & Insurance
Mortage credit & Legal services
Accounting Services (AR, AP, Book keeping , Auditing, Payroll managment)
Data entry & Content Management
Software updates
Software & ICT Management
Desktop & cloud management
Software & product support
Networking & Secutiry support
Technology support
Our Services
Tools & Technology partners
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Superior customer service with low cost, easy-to-use omnichannel cloudbased contact center
Telephony and Omnichannel: High quality audio, Inbound/Outbound communication, Predective dialer & answering detection, Web & mobile chat, Rules engine
Agent application & customer managment: Control pannel, Skill based routing, Unified customer profiling.
Machine learning & AI: Caller authentication and fraud risk detection, Real-time speech and sentiment analysis, Call summarization,Data redaction.
Adminstration & Reporting: Call recording, Real-time and historical analytics
Intergation: Salesforce Service Cloud Voice powered by Amazon Connect, CRM and partner API integrations
Adding value through
Reducing your cost of operations using the Global delivery model
Reduced cost
Covering across timezones and geographies
24 X 7 X 365
Our local & offshore centres allow you to pick and choose the best people for your project.
Skill availability
No Lockin conditions.
We sign contracts in your local territory and follow IP & Data laws.
Agreements
Our onsite managers connect with you directly to bridge cultutal and communication efficiency
Cultural profeciency
CMM Level 4 process driven systems
ISO 9001 Quality assurance
Process driven
Our State of the Art cloud based infrastructure is used by clients by top Fourtune 500 companies
Ready infrastructure
1000+ projects,
100+ clients
We focus on domain experitise
Trusted partners
Engagement models
Building, operating your setup and transfering ownership on a mutally agreed timeframe
Build Operate Transfer
Ideal for routine buisness processes, to be exectuted through commited Quality & performance SLAs
Traditional Ousourcing
Our clients play an active role in taliloring the process and molding it according to their business model
Co-managed outsourcing
We invest capital and resources in return for an outcome based cost model
Joint venture
Seeking co-workers who wish to be
Appreciated
Respected & listened to
Promoted
Involved in decisions
Mentored
and Challenged
Working From Home
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