WYSIWYG, focus on your core business and we manage your backend.
Offshore Vs Onsite model
Time & Material (T&M) Vs Fixed Cost
Supporting our IT & BPO staff* *(inclusive in the prices)
So, Why do our clients stay with us?
Our reputation: 100,000-man years of project experience, 250+ projects across industries, and 100+ satisfied customers.
Affordability: Transparent and WYSIWYG (What You See Is What You Get).
Our People: Our experts across industries ensure that we deploy technical staff who have the right domain knowledge.
Additionally, our global delivery offshore units allow us to cherry pick the best and brightest in the industry.
Uninterrupted 24×7x365 support.
Our inhouse centres of excellence, result in superior quality of service.
You need to discuss with us on the Skills, Duration, Scope, and Complexity of the work. The more widespread your skill set, its much easier for us to provide affordable rates for our services.
Factors that influence rates & costs:
Team size: the more staff required for a project, the lower your hourly rates can be. Its easier to optimise operational, infrastrucure, management and ongoing costs for med & large size projects
Skills: Costs vary on skills, technologies and experience needs for the project. Projects that need rare skill or technologies, our HR dept has to procure them from the open market.
Why are rates charged in USD?
Due to ongoing currency fluctuations, offshore rates are paired against the US dollar. We sign contracts with clients in all major currencies (AUD, NZD or Euros) and invoices can be in the local currency.
Are there any additional hidden or upfront costs?
All rates and charges are clearly communicated & signed off with clients before start of the engagement. Generally, we do not charge Upfront or Setup costs to our clients, unless specifically advised before start of the engagement incase of specific circumstances. All Rates include infrastructure, people, generic software's & licenses, private VPN and associated support costs. For any specialised 3rd party tools used by the client, their license details can be provided to our team or procured by us at actuals.
What are Offshore working hours?
Our Onsite project managers coordinate with clients at their local time zones.
The Offshore Technology & Software teams work Mon-Fri (9AM to 5:30PM), approximately 160 hours per month.
BPO & Call Centre teams work in shifts, hence operational 24 X 7 X 365 days.
How are public holidays and employees leaves calculated?
All invoices are calculated based on working hours only. Offshore Public holidays & casual leaves taken by staff are recorded in timesheets and Not charged to the client. All timesheets are shared with the client.